How far in advance should I book my rental?
We recommend booking at least 2–4 weeks in advance, especially for peak seasons.
What payment methods do you accept?
Standard options include credit/debit cards, cash, PayPal, Cash App, Venmo, and business checks.
Do you require a deposit? Is it refundable?
We require a 25%non-refundable deposit to secure your reservation.
What happens if I need to cancel?
Policies vary; we offer refunds or rescheduling options if canceled within a specific timeframe.
Do you offer delivery and setup?
Yes! We offer delivery for a fee, as well as setup and brake down for another fee.
Can I pick up my rental instead of paying for delivery?
Yes! We allow customer pick-up for smaller items, but large items (heavy tents, 360 Booth, etc.) often require a professional setup.
You can find item specs in their description.
What if my event is in a park?
You may need a permit from the city, and the rental company may require access to power and water.
What happens if something gets damaged?
Renters are responsible for repair or replacement costs.
Do you provide instructions for setup and use?
Yes! We offer instruction sheets or a demonstration upon pick up or delivery.
Are there any restrictions on where I can place rentals?
Items must be placed on flat, dry surfaces.
Do you offer staff the opportunity to operate equipment during the event?
Yes! We provide staff for an extra fee, especially for large events.
What happens if it rains on my event day?
We allow rescheduling for weather-related cancellations but do not offer refunds.
Do you offer backup options in case of bad weather?
Please check out our waterproof tents.
What should I do if equipment malfunctions?
Give us a call for immediate assistance.
Bundled rental options for discounts
Seasonal or event-specific deals (weddings, birthdays, corporate events)
Loyalty programs or referral discounts
It can vary based on distance and specific services required. Here is an example:
Our Base Camp Package (see Packages).
0–10 miles: $60
10–20 miles: $80
20–30 miles: $115
30–40 miles: $145
40–50 miles: $170
50–60 miles: $200
60–70 miles: $215
70–80 miles: $240
For distances over 80 miles, we recommend contacting us for pricing.
Our delivery and pickup fees are based on distance from our Jenks location. Delivery fees can vary significantly based on factors such as distance or order size.
Setup and breakdown services are available at additional cost.
